Privacy Policy

Personalang is built on a simple promise: the more Lucia knows about you, the better she helps — and that trust only works if we treat your information with care. This explains what we collect, why, and the control you have over it.

Who we are

Personalang (“Personalang,” “we,” “us”) operates the website at personalang.com and the voice language-practice service offered through it. For privacy questions, contact us at support@personalang.com. This policy is provided by Personalang.

Information we collect

• Account information — your email address and password, handled by our authentication provider.
• Conversations & memories — transcripts of your sessions with Lucia, and the “memories” derived from them (your name, goals, preferences, and the things you tell her), so she can pick up where you left off.
• Learning settings — the languages you choose, your level, and similar preferences.
• Usage data — session counts and timing, used to apply your plan’s limits.
• Technical data — basic information your browser sends (such as IP address and device/browser type) needed to deliver and secure the service.

How we use your information

• To provide the service — run your conversations and power Lucia’s memory of you.
• To enforce plan limits and keep your account secure.
• To improve the quality, reliability, and safety of the experience.
• To refine and advance the intelligence behind Lucia — how naturally she converses, remembers, and adapts — drawing on insights from how the service is used and, where appropriate, aggregated or de-identified data, always in accordance with applicable law and our ethical commitments.
• To contact you about your account (for example, email confirmation and important notices).

Your voice and your conversations

To make real-time conversation work, your speech and the resulting text are processed on our behalf using best-in-class, industry-leading AI technology — engineered for accuracy, nuance, and genuinely natural conversation. Your transcripts and memories are stored in your account so Lucia can remember you, and they remain yours.

How we share information

We believe your personal information is yours, and we treat it that way. We do not sell it, rent it, or trade it, and we never share it for others’ advertising. We disclose information only in the limited circumstances described below, and only to the extent necessary.

Service providers. We work with carefully selected providers who perform services on our behalf — such as cloud hosting, database management, authentication, and the AI processing that powers real-time conversation. These providers may process your information only on our instructions, only for the purposes we specify, and under contractual obligations of confidentiality and data protection. They are not permitted to use your information for their own purposes.

Legal and safety. We may disclose information where we believe in good faith that it is necessary to comply with a law, regulation, legal process, or enforceable governmental request; to enforce our terms; or to protect the rights, property, safety, and security of our users, the public, or Personalang.

Business transfers. If Personalang is ever involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will continue to protect it and will notify you of any change in who controls it or how it is handled.

Where your data lives, and for how long

Our database and authentication are hosted within the European Union. We keep your account data and memories for as long as your account is active. When you delete your account, we will delete or de-identify your personal data; by using Personalang you acknowledge and accept that we may anonymize rather than erase certain information, and that we may retain limited records where necessary to meet our legal, regulatory, and security obligations.

Your rights and choices

You can access, correct, export, or delete your personal data. To make a request — including deleting your account and its memories — email support@personalang.com and we’ll act on it promptly. Depending on where you live, you may have additional rights under laws such as the GDPR.

Security

Your trust matters deeply to us, and protecting your information is a responsibility we take seriously. All traffic is encrypted in transit (HTTPS/TLS), access to our systems is tightly restricted, and authentication is handled by a dedicated, specialized provider. We continuously review, strengthen, and invest in our security practices to stay ahead of evolving threats. While no method of electronic transmission or storage is ever completely secure, we are committed to safeguarding your information with care — and to improving our defenses every step of the way.

Children

Personalang is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us and we’ll remove it.

Changes to this policy

We may update this policy as the product evolves. We’ll post the new version here and update the date above, and we’ll communicate significant changes where appropriate. By continuing to use Personalang, you accept this Privacy Policy and any updates to it.